DEMOS

RingCentral App Connect x GOHIGHLEVEL

GoHighLevel app integration powered by App Connect

🚀 Click-to-call, auto ticketing & full call logs in GoHighLevel – powered by RingCentral App Connect. Smarter calls, zero tab switching!

Unify Sales, Marketing, and Communication in One Powerful Platform

Streamline how your agency or service business connects with leads and clients by integrating RingCentral directly into GoHighLevel. This powerful combination brings your communication tools and CRM into one seamless experience—helping you move faster, engage better, and close more deals.

If you’re wondering how it all works in action, we’ve put together a quick walkthrough:

Real-Time Contact Visibility

Know who’s calling before you pick up. As calls come in or go out, GoHighLevel instantly displays relevant contact details with RingCentral-powered screen pop-ups. It’s a smarter, more informed way to engage leads and clients with context that drives better outcomes.

Fully Synced Communication Logs

Every call, voicemail, and SMS is automatically logged back into GoHighLevel, right where your team needs it. Whether you’re following up on a sales lead or managing ongoing client conversations, your data is always complete and current.

Click-to-Call for Faster Follow-Up

Initiate calls with just one click—anywhere a phone number appears in GoHighLevel. This built-in functionality saves your team time and boosts productivity by making follow-up calls instant and effortless.

Always-On Connectivity

With the RingCentral App Connect extension, your team can place and receive calls—even when GoHighLevel is closed. No missed calls, no missed opportunities—just continuous client communication, wherever you’re working.

Effortless Communication History

Calls, texts, and voicemails automatically sync with the right contacts. That means your team spends less time updating records and more time closing deals and delivering results.

Cross-Platform Compatibility

Whether your team uses Windows® or Mac®, the integration works seamlessly through Google Chrome. Everyone gets the same smooth experience, no matter the device.

FAQ

Q1: Can I use GoHighLevel SMS automations with RingCentral?

No. SMS messages are logged from RingCentral into GoHighLevel, but you cannot use GoHighLevel’s own SMS automation features.
All SMS activity happens through RingCentral, not the GHL SMS engine.

Q2: What is Server Side Logging (SSCL)?

Server Side Logging lets you log all phone calls—including mobile calls—directly through RingCentral without relying on the Chrome extension.
SSCL must be activated once inside the App Connect settings.

However, SSCL does not support SMS logging.

Q3: How does SSCL change the data flow?

Without SSCL, the data flow is:
RingCentral → App Connect Chrome Extension → Integration Adapter

With SSCL enabled, the data flow becomes:
RingCentral → Integration Adapter

This means the Chrome extension is bypassed entirely.

Q4: What happens to SMS when SSCL is enabled?

SMS messages are still handled through RingCentral App Connect, not GoHighLevel.
Even with SSCL enabled, SMS does NOT go through GHL’s SMS system.

Also, when SSCL is turned on, the RingCentral App Connect panel will no longer appear inside your GHL screen.
All configuration must be done directly inside the App Connect UI.

Q5: Can I connect RingCentral to multiple GoHighLevel sub-accounts?

No. The RingCentral integration can only be active for one GHL sub-account at a time.

This limitation exists because RingCentral does not provide information about which phone numbers belong to which sub-account. Therefore, the integration cannot determine:

  • where to log the data

  • which GHL sub-account should receive each call or SMS

Q6: Why am I seeing “Couldn't Load User Information”?

This error occurs when the GoHighLevel login used to connect App Connect is not associated with a valid GHL Staff user.

The connected login must appear under:
Sub-Account → Settings → My Staff

If the login isn’t listed there, App Connect cannot authenticate it, resulting in the error.