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CRM systems are vital for managing customer interactions. In 2025, advanced platforms leverage AI, automation, and seamless integration. Here’s a look at the top CRM systems and their standout features. 1. Salesforce Salesforce leads the market with its AI-driven Einstein platform, offering predictive analytics and automated insights. Its AppExchange ensures adaptability for businesses of allRead more

In 2025, Computer Telephony Integration (CTI) isn’t just a tool; it’s the backbone of how businesses connect with their customers. Imagine this: a customer reaches out with a question. Before the call even begins, the agent has instant access to their interaction history across email, chat, and social media. Within moments, AI provides suggestions tailoredRead more

Switching CRM or ticketing systems like Freshdesk, Zendesk, Salesforce, or HubSpot can feel like a high-stakes operation. Data migration needs to be seamless to keep your business running without a hitch. At Loyally, we’re experts in developing custom data migration solutions, making sure all critical information lands exactly where it should, intact and usable. Here’sRead more

Efficiency and customer satisfaction are the lifeblood of successful businesses. Integrating financial systems like Mollie, Exact, or Stripe with CRM and ticketing platforms like Zendesk, Freshdesk, or HubSpot transforms the way businesses handle customer interactions. By consolidating payment data into a single screen alongside customer profiles, you empower your teams to work smarter, resolve issuesRead more

Customer service is at the heart of every business. As we navigate 2024, the customer service landscape is undergoing transformative changes driven by technology, customer expectations, and new operational strategies. Here’s an in-depth look at the trends shaping the industry this year: 1. Artificial Intelligence (AI): Revolutionizing Interactions AI technologies, including chatbots and virtual assistants,Read more