LOYALLY’S CTI APPS LOWER COSTS, IMPROVE THE QUALITY OF YOUR HELPDESK AND LET YOUR AGENTS SMILE!
Our functionalities go further than a plain CTI
Automatically showing the customer card of known customers based on an incoming call
Single sign on
Transferring a call including data ticket
After ending a conversation you can select a wrap-up code
Transferring a call directly
Putting a call on hold
Call manually
Calling a customer by using click to dail
Choosing an outbound number
Searching an agent’s number in the telephone book and calling them
Answering a call
Change your telephony status to “available”, “not available”, etcetera
Transferring a call after consulting
Update your telephony login information
Start and stop recording
Ending a call with data saved in CRM
Loyally integrates with the best CRM systems and leading telephony platforms
Our products work with the following telephony and CRM systems
