WE DEVELOP CTI’S FOR FRESHWORKS, SALESFORCE, MITEL, BROADSOFT, ZENDESK, RINGCENTRAL, FIVE9 AND MORE
THE FUNCTIONALITIES OF OUR CTI’S
Automatically showing the customer card of known customers based on an incoming call
Single sign on
Transferring a call including data ticket
After ending a conversation you can select a wrap-up code
Transferring a call directly
Putting a call on hold
Call manually
Calling a customer by using click to dail
Choosing an outbound number
Searching an agent’s number in the telephone book and calling them
Answering a call
Change your telephony status to “available”, “not available”, etcetera
Transferring a call after consulting
Update your telephony login information
Start and stop recording
Ending a call with data saved in CRM
Loyally integrates with the best CRM systems and leading telephony platforms
Our products work with the following telephony and CRM systems
IMPROVE YOUR WORKFLOW WITH ERP INTEGRATIONS OF AFAS AND EXACT
