LOYALLY’S CTI APPS LOWER COSTS, IMPROVE THE QUALITY OF YOUR HELPDESK AND LET YOUR AGENTS SMILE!

Our functionalities go further than a plain CTI

Automatically showing the customer card of known customers based on an incoming call

Single sign on

Transferring a call including data ticket

After ending a conversation you can select a wrap-up code

Transferring a call directly

Putting a call on hold

Call manually

Calling a customer by using click to dail

Choosing an outbound number

Searching an agent’s number in the telephone book and calling them

Answering a call

Change your telephony status to “available”, “not available”, etcetera

Transferring a call after consulting

Update your telephony login information

Start and stop recording

Ending a call with data saved in CRM

Loyally integrates with the best CRM systems and leading telephony platforms

Our products work with the following telephony and CRM systems