The Netherlands-based Tourism Group (known from Tours and Tickets in Amsterdam) asked Loyally in the spring of 2018 to provide an integration between Freshdeks and the telephony platform Broadsoft. The aim was to help hero @ Tours @ Tickets employees more quickly and better, helping them with previous contacts, previously asked questions. The integration offers, among other things, the possibility not only to transfer the call, but also the associated data to a “second line”, so that the customer does not have to do her or his story several times. Thanks to a good cooperation with the Tourism Group’s telephony provider, this Loyally product was quickly implemented and the Tourism Group employees benefit every day from being able to recognize and help customers more quickly.
