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We’ve just launched our powerful new GoHighLevel + RingCentral CTI integration – and the buzz is REAL! ⚡️

🔥 The demand has been off the charts – and for good reason. This integration is a total breakthrough for support and sales teams!

📞✨ Check out the features:
✅ Click-to-Call straight from GoHighLevel
✅ Automatic ticket creation with every inbound call
✅ Real-time call logs & note syncing
✅ Full call history at your fingertips
✅ Smooth, tab-free workflow 🙌

🚀 And here’s the best part:
This app is proudly built on the brand-new RingCentral App Connect platform – unlocking next-level flexibility and speed! 💡

Whether you’re running a sales machine or a customer support powerhouse, this is the tool you’ve been waiting for!

Let’s take your team to the next level! 💥

At Loyally, we specialize in helping companies transform their customer service operations through intelligent, seamless technology integrations. One of our most impactful solutions is the Broadsoft and Zendesk integration—a powerful tool that enables support teams to handle calls, tickets, and customer interactions all in one place.

One company that has seen long-term success with this solution is JOI Gaming—a leading Dutch online gaming operator known for its commitment to innovation, compliance, and exceptional customer care.

What Is Broadsoft and Why Does It Matter?

Broadsoft, now part of Cisco, is a cloud-based communications platform that powers voice and collaboration services for many of the world’s top telecom providers. These include:

• Vodafone
• KPN
• T-Mobile
• Orange
• Verizon
• Swisscom
• And many others across Europe and beyond

With such widespread adoption, Broadsoft is the foundation for enterprise-grade telephony around the world—making it the ideal partner for a Zendesk integration.

Key Features of the Broadsoft & Zendesk Integration

Our integration enhances Zendesk with full telephony functionality, allowing support agents to work smarter and faster. Key features include:

• Automatic ticket creation and appending
• Contact search in Zendesk for all incoming and outgoing calls
• Broadsoft contact search across agents and queues
• Click-to-dial from within Zendesk
• Caller information preview before answering
• Call and ticket transfers
• Single sign-on (SSO)
• And more time-saving features for busy support teams

Learn more about the Broadsoft & Zendesk integration.

🏆 Success Story: JOI Gaming

JOI Gaming, a subsidiary of JVH Gaming & Entertainment Group, operates BetCity—one of the most recognized names in the regulated Dutch online betting market.

For over four years, JOI Gaming has trusted Loyally’s Broadsoft & Zendesk integration to manage its customer support infrastructure. Handling high volumes of customer queries daily, their support team needed a solution that delivers speed, context, and reliability.

Measurable Benefits for JOI Gaming’s Support Team

Since implementing the integration, JOI Gaming has achieved:

• Faster first response times, thanks to automated ticket generation and call data logging
• Increased agent productivity, with in-Zendesk dialing and real-time caller insights
• Streamlined collaboration, through call transfers and internal conferencing

The result? A support operation that’s as agile and innovative as the brand itself.

A Partnership We’re Proud Of

At Loyally, we’re proud to support forward-thinking organizations like JOI Gaming. Their long-term success highlights the power of technology when aligned with a strong customer-first culture.

We look forward to continuing this partnership and helping other ambitious companies elevate their customer experience (CX) with smart integrations.

The remote work revolution has reshaped how customer service teams operate. Whether agents are working from home, co-working spaces, or coffee shops, businesses must ensure that service quality remains consistent, efficient, and secure.

This is where CTI (Computer Telephony Integration) becomes an essential tool for any remote-ready support team. With CTI, companies can unify communication, boost productivity, and provide superior customer experiences—no matter where their teams are based.

💡 Want to understand the basics first? Read our guide: What Is CTI and Why It Matters

Why CTI Is Critical for Remote Work Environments

Remote work comes with incredible flexibility—but it also introduces challenges like tool fragmentation, poor visibility, and data silos. CTI solves these problems by seamlessly integrating your phone system with essential platforms like CRMs, helpdesks, and ticketing tools.

When done right, CTI enables remote support agents to deliver the same (or better!) service as they would in a centralized call center.

Key Benefits of CTI for Remote Teams

1. 🌍 Access Anywhere, Anytime

Modern CTI platforms like Loyally’s integrations are cloud-based, giving agents full access to customer records, call controls, and notes—no matter their location. This removes dependency on in-office infrastructure.

2. 📊 Real-Time Oversight for Managers

Supervisors can monitor calls in real time, coach live, and access full call logs via dashboards. This ensures consistent service quality and empowers better decision-making—even with a fully distributed team.

3. 🤖 Automated Workflows and Data Sync

With CTI, every call, voicemail, or chat can automatically:

• Log in your CRM
• Trigger follow-up tasks
• Update customer records

This saves your agents time and eliminates manual errors, especially important when teams aren’t sitting side-by-side.

🔍 Explore how AI improves agent efficiency: AI in Customer Service

4. 🛡️ Enhanced Security and Compliance

Remote teams face heightened risks around data protection. With advanced permission management, encrypted voice connections, and compliance features (like GDPR-ready call logs), CTI platforms help ensure every conversation is secure.

5. 📈 Unified Analytics and Insights

Track KPIs across voice, chat, and email from a single interface. Unified reporting helps you understand agent performance, customer behavior, and areas to improve—across all communication channels.

Why Remote-First Companies Choose Loyally

At Loyally, we specialize in building smart, reliable CTI solutions for forward-thinking teams. Our tools are designed to:

• Seamlessly integrate with platforms like Salesforce, HubSpot, Pipedrive, and Zendesk
• Support AI features such as real-time call transcription and sentiment analysis
• Provide centralized dashboards for all interactions—voice, chat, and beyond

Whether your team is 5 people or 500, Loyally makes remote customer service scalable, efficient, and intelligent.

Final Thoughts

Remote work isn’t a temporary fix—it’s the new standard. But to thrive in a distributed environment, you need more than Zoom and Slack. You need the right technology to connect your people and your customers, no matter the distance.

CTI is the bridge between great customer service and great remote work.

👉 Ready to optimize your remote support setup? Talk to our team and discover how Loyally can transform your customer experience infrastructure.

Suggested LinkedIn Caption:

📞 Customer Service Has Gone Remote
Is your team ready? Discover how CTI for Remote Teams can boost service consistency, productivity, and security—no matter where your agents are working.
💡 Learn how Loyally helps distributed teams thrive.

#RemoteWork #CTI #CustomerSupport #CX #TechForTeams #Loyally #CRMIntegration #SaaS #ContactCenter #AIInSupport

What is Omnichannel CTI?

Omnichannel CTI integrates all communication channels—voice, email, live chat, SMS, and social media—into a single, unified interface. This technology allows your agents to deliver consistent service across platforms, eliminating silos and boosting customer satisfaction. Get better CX with omnichannel CTI solutions

If you’re new to CTI, check out our CTI basics guide to understand how it works.

Why Customer Experience Needs an Omnichannel Strategy

According to a report by Salesforce, 76% of customers expect consistent interactions across departments, but only 54% say it generally happens. That disconnect is often due to fragmented communication systems.

Omnichannel CTI solves this by:

• Providing full customer context across channels
• Reducing response times by routing interactions intelligently
• Increasing first-call resolution (FCR) through data-rich interfaces

💡 Example: When a customer tweets about an issue, an agent can instantly see that same customer’s chat and email history in their CTI dashboard—no repeats, no frustration.

Benefits of Omnichannel CTI for Support Teams

1. Streamlined Agent Workflow: Switching between tools costs time. Omnichannel CTI consolidates interactions into a single workspace.
2. Enhanced Reporting and Analytics: Unified data across channels gives you better insights into agent performance and customer needs.
3. Improved Customer Retention: A smoother, faster resolution process fosters loyalty—an essential factor for growth.

Interested in connecting your CTI to your CRM or ERP system? Explore our CRM and finance system integrations to learn how Loyally makes this easy.

How Loyally Helps Businesses Go Omnichannel

At Loyally, we specialize in tailored CTI solutions that prioritize customer experience. Whether you need to connect your cloud phone system to Salesforce, HubSpot, or Zendesk—or enable real-time insights using AI—we provide the tools to unify your communications.

Our recent post on AI in Customer Service discusses how we integrate smart features to further enhance support quality.

Getting Started with Omnichannel CTI

Transitioning to an omnichannel model doesn’t have to be overwhelming. Here’s a basic roadmap:

1. Audit existing communication tools
2. Identify key integration points (CRM, helpdesk, etc.)
3. Choose a flexible CTI provider that supports multichannel routing
4. Train agents on new workflows
5. Continuously monitor KPIs

Not sure where to begin? Contact our team or request a free consultation to see how Loyally can transform your customer support infrastructure.

Final Thoughts

Delivering a world-class customer experience means meeting your users where they are—on the phone, in an email, or on social media. With Omnichannel CTI, you can break down communication barriers and delight customers every step of the way.

Ready to unify your communications? Talk to a Loyally expert today.

In today’s fast-paced business environment, seamless integration between customer service platforms, telephony systems, and CRMs is essential. However, achieving this integration isn’t always straightforward. Here are the top five challenges businesses face during customer service integrations — and how to solve them.

1. System Compatibility Issues

The Challenge: Different platforms often use different protocols, data formats, or APIs, making direct communication between systems difficult.

Solution: Use middleware or integration platforms that act as bridges between different systems. Opt for tools that support a wide range of APIs and provide flexibility to adapt to new technologies as your business grows.

2. Data Synchronization Problems

The Challenge: Without real-time data synchronization, agents may work with outdated customer information, leading to poor service experiences.

Solution: Implement real-time synchronization protocols and ensure that all systems involved can handle frequent data updates. Employ API-first platforms that enable immediate data pushes and pulls.

3. Lack of Customization Flexibility

The Challenge: Off-the-shelf integrations often don’t meet every business’s unique needs, resulting in workflow gaps.

Solution: Choose integration solutions that allow for customization. Collaborate with vendors that offer professional services or open frameworks, so the integrations can be tailored specifically to your business processes.

4. Agent Training and Adoption Resistance

The Challenge: Agents might resist new integrated systems, especially if they add complexity or disrupt familiar workflows.

Solution: Prioritize user-friendly interfaces and provide comprehensive, role-specific training. Involve customer service teams early in the integration process to gather feedback and encourage buy-in.

5. Data Security and Compliance Risks

The Challenge: Integrations increase the points of entry where sensitive customer data might be vulnerable.

Solution: Choose integration partners with strong security credentials. Ensure that all systems comply with regulations like GDPR, HIPAA, or CCPA, and implement encryption and access controls across every integration point.

Final Thoughts

Customer service integrations can seem daunting, but with the right strategy and partners, you can overcome these common challenges. A successful integration not only boosts operational efficiency but also delivers a far superior customer experience — turning service centers from cost centers into growth engines.

Need help navigating your next integration project? Contact Loyally today to discuss tailored solutions for your business.

At Loyally, we stay ahead of the curve to bring you the latest in technology that can elevate customer experiences. Today, we’re diving deep into the evolving landscape of Computer Telephony Integration (CTI), a technology that is reshaping how businesses interact with customers. As a leader in customer engagement solutions, Loyally ensures you are informed and ready to adapt to these transformative trends.

CTI Market Growth: A Rapid Expansion

The CTI market is witnessing unprecedented growth. According to recent studies, the market size is set to soar from approximately $8.5 billion in 2024 to over $20 billion by 2033, reflecting a robust CAGR of 10.5%. This surge underscores the vital role CTI is playing across industries aiming for seamless, integrated communication solutions.

Emerging Trends Shaping CTI in 2025

1. Cloud-Based and Hybrid Deployments Businesses are embracing cloud-based CTI solutions for their scalability, cost-efficiency, and ease of deployment. Hybrid models, combining on-premise and cloud functionalities, are gaining traction as they offer enhanced control with the flexibility of cloud access.

2. AI and Automation Integration Artificial Intelligence (AI) is no longer a future concept—it’s here, transforming CTI. Intelligent call routing, predictive analytics, and automated responses are enabling businesses to deliver faster and more personalized customer service. At Loyally, we continuously integrate AI-driven tools to help you stay competitive.

3. Omnichannel Communication Modern CTI solutions are going beyond voice. Seamless communication across voice, chat, email, and social media is now the standard. An omnichannel approach ensures a unified, consistent customer experience, which is critical for customer satisfaction and loyalty.

4. Enhanced Security Protocols With growing concerns over data privacy, CTI solutions are focusing heavily on implementing advanced security measures. Encryption, multi-factor authentication, and compliance with global data protection regulations are becoming standard features.

Leading CTI Solution Providers in 2025

Several companies are innovating rapidly in the CTI space:

• Five9: Cloud contact center software with AI capabilities (website).
• Salesforce: Seamless CRM and CTI integration (website).
• RingCentral: Unified communications platform with robust CTI features (website).
• Twilio: Programmable communication tools for custom CTI applications (website).
• Genesys: Advanced customer experience orchestration (website).

At Loyally, we partner with top providers and integrate the best CTI solutions into our offerings to ensure our clients receive nothing but the best.

Regional Market Insights

North America currently leads the CTI adoption wave, driven by rapid tech advancements and a mature customer service culture. However, Europe and Asia-Pacific are quickly catching up, fueled by digital transformation initiatives and a strong push for enhanced customer engagement.

Why Choose Loyally for Your CTI Solutions?

At Loyally, we are more than just observers of industry trends; we are active participants in shaping the future of customer communications. Our expertise in integrating cutting-edge CTI solutions into businesses of all sizes ensures you stay ahead in a competitive market. Trust Loyally to be your strategic partner in delivering superior customer experiences.

Conclusion

The CTI landscape is evolving rapidly, and businesses that adapt quickly will lead the market in customer satisfaction and loyalty. Stay informed, stay connected, and stay ahead with Loyally by your side.

Ready to transform your customer interactions? Contact Loyally today to explore customized CTI solutions tailored to your business needs.

At Loyally, innovation and integration are at the core of our mission. That’s why we’re proud to be an official partner of RingCentral and excited to have been involved from the very beginning in the rollout of RingCentral AppConnect—a groundbreaking platform built to unify communication with the tools businesses use every day.

What Is RingCentral AppConnect?

RingCentral AppConnect is a dynamic integration platform designed to seamlessly connect RingCentral’s powerful communications suite with the apps that power modern business. From CRMs to customer support tools, AppConnect makes it easy to streamline workflows, automate tasks, and drive real-time collaboration.

With an intuitive interface and robust APIs, AppConnect enables businesses to create custom integrations that align perfectly with their needs—improving efficiency and delivering better experiences for teams and customers alike.

Loyally’s Role in the Journey

From day one, Loyally has been deeply involved in the development and deployment of AppConnect. As a trusted partner, we’ve helped shape the platform by building and refining integrations for a variety of popular systems including GoHighLevel, Freshworks, and more to come.

Whether we’re enabling faster communication inside GoHighLevel pipelines or syncing support tickets between RingCentral and Freshworks, our focus has been on delivering powerful, reliable solutions that solve real-world business challenges.

Why AppConnect Matters

Today’s businesses rely on a growing ecosystem of tools and platforms—and disconnected systems can mean lost time and missed opportunities. RingCentral AppConnect solves this by offering a centralized integration experience that brings communications and operations into perfect sync.

At Loyally, we believe integrations should amplify what your tools can do—not complicate them. AppConnect delivers just that: seamless, scalable connections that empower businesses to do more, with less friction.

Looking Ahead

As AppConnect continues to expand, Loyally remains committed to pushing the boundaries of what’s possible. We’re actively exploring new platform integrations and working closely with clients to ensure they get the most from every connection.

We’re incredibly proud to have been part of this journey from the start—and even more excited about where it’s going.

#Loyally #RingCentral #AppConnect #GoHighLevel #Freshworks #Partnership #BusinessIntegration #FutureOfWork

We’ve been busy at Loyally—and we’re excited to share what’s new!

🔗 AppConnect + RingCentral: Freshdesk, Freshsales & GoHighLevel Integrations

We’re building powerful new integrations with RingCentral AppConnect. Here the first :

✅ Freshdesk
✅ Freshsales
✅ GoHighLevel

Big moment: we were honorably mentioned by Byrne, Head of Development at RingCentral during a recent session about AppConnect. Huge thanks to the RingCentral team—we’re just getting started.

👉 Want to integrate with RingEx? Let’s talk.

🤝 New Partner: Voiso + Bitrix24 Integration

We’re also proud to announce our partnership with Voiso, an innovative cloud contact center platform.

Together, we’re building a native integration between Voiso and Bitrix24, making it easier for teams to connect call center activity with their CRM.

📞 Real-time syncing
📈 Better visibility
🚀 Smoother workflows

Welcome to the Loyally family, Voiso!

🧩 New Collaboration: DevRev + Loyally

We recently connected with the DevRev team at a fantastic event—and we’re excited to kick off our partnership!

We’re now planning upcoming CTI (Computer Telephony Integration) developments to bring voice and customer engagement tools directly into the DevRev platform. Stay tuned—this is going to be big.

Let’s Build What’s Next

Got a platform you’d love to see integrated? We’re all ears.

📬 Reach out—we’re ready.

Markets are crashing, and global trade is under extreme pressure — it’s time to protect your data where it’s safest: in Europe

The world is changing: markets are crashing, and global trade is under extreme pressure — it’s time to protect your data where it’s safest: in Europe. With increasing legal uncertainty around non-European systems and stronger enforcement of regulations like the GDPR, companies can’t afford to delay. Move Your Data Now. Go European.

The world is shifting. Your data should too.

Moving your data to European-based infrastructure is no longer optional — it’s essential. For legal protection, customer trust, and long-term business continuity, European systems offer the security and sovereignty businesses now need.

Why Now? Global Pressures and European Leadership

Here’s what’s driving the urgency:

• The invalidation of the EU-U.S. Privacy Shield and recent legal scrutiny of U.S.-based cloud providers
• Increasing attention to data transfers in rulings like Schrems II
• Rapid enforcement of the Digital Services Act and evolving EU data laws
• Rising consumer demand for transparency, ethical data handling, and regional data storage

By migrating now, you future-proof your business against unpredictable regulations — and show your customers that you take data protection seriously.

The European Advantage: Local, Compliant, Trusted

Hosting your data in Europe means:

✅ Full GDPR compliance
✅ Protection from foreign surveillance laws
✅ Stronger customer confidence
✅ Alignment with the EU’s growing digital infrastructure
✅ Better control, ownership, and transparency

This isn’t just about where your data lives. It’s about how secure, sovereign, and respected it is.

How Loyally Makes Migration Simple and Secure

At Loyally, we specialize in seamless, secure data migration to trusted European systems. Whether you’re moving from global hyperscalers or outdated legacy tools, we make the transition painless — with zero data loss and minimal disruption.

Our migration services include:

• ✅ Customized migration planning
• ✅ Secure data transfer & encryption
• ✅ Full GDPR & EU law compliance
• ✅ Post-migration monitoring & support
• ✅ Transparent documentation every step of the way

With Loyally, your data is in safe, sovereign hands — and your customers will know it.

The Clock Is Ticking

Delaying your data migration means risking legal exposure, compliance violations, and customer trust.

Don’t wait until it’s urgent. Start now, and move forward with confidence.

👉 Contact us today to begin your secure data migration to Europe.

Stop Juggling Systems. Start Connecting Your Financial Systems.

If your CRM, ticketing platform, and financial software are running separately, you’re doing twice the work for half the insight. Integrating these tools isn’t just smart — it’s a scalable way to improve cash flow, automate operations, and enhance the customer experience.

Let’s break down why this integration matters — and how it pays off.

1. Automate Invoicing and Eliminate Manual Errors

Manual data entry across platforms? It’s a recipe for mistakes and wasted time. When your CRM is connected to your financial system (like QuickBooks or Xero), invoices can be auto-generated as soon as a deal closes — with no extra clicks.

✅ Result: Faster billing, fewer errors, and a smoother sales-to-cash journey.

2. Get Paid Faster with Real-Time Sync

Financial system integration ensures you always have a clear view of what’s been sold, invoiced, and paid. Sales and finance teams stay aligned, and customers get accurate, timely billing.

Tip: Use tools like Stripe to enable real-time payment syncing with your CRM or invoicing software.

3. Deliver Smarter, Faster Customer Support

When your ticketing system (like Zendesk or Freshdesk) integrates with your finance tools, support teams instantly see the customer’s payment status, subscription plan, and billing history — no extra logins needed.

🚀 Faster resolutions = happier customers.

4. Unlock 360° Business Insights

Data silos kill clarity. Integrated systems let you track customer lifetime value, support costs, billing delays, and churn risk in one place — making reporting and forecasting much easier.

Check out how HubSpot explains customer lifetime value (CLV) and why it matters.

Pro move: Use these insights to refine pricing models, support strategies, and sales plays.

5. Scale Without Hiring More Ops Staff

Automate recurring billing, payment reminders, and ticket creation after purchases — all by connecting your financial, CRM, and ticketing systems.

This lets your team do more with less — and keeps things humming as you grow. Tools like Zapier and Make can help bridge the gap between systems without code.

6. Stay Compliant and Audit-Ready

With full visibility from deal to payment, you can track every transaction and customer interaction — perfect for audits, financial reporting, and regulatory compliance.

Explore NetSuite’s guide to audit readiness to see what businesses should prepare for.

Best Tools for Financial-CRM-Ticketing Integration

Here’s what businesses commonly connect:

• CRMs: HubSpot CRM, Salesforce, Zoho CRM
• Finance tools: QuickBooks, Xero, Stripe, NetSuite
• Support/ticketing: Zendesk, Freshdesk, Jira Service Management
• Integration platforms: Zapier, Make, Workato

Final Word: Don’t Let Disconnected Systems Hold You Back

System integration isn’t just a technical upgrade — it’s a business advantage. Whether you’re a startup or scaling enterprise, connecting your CRM, financial tools, and ticketing platforms will help you get paid faster, work smarter, and deliver a better customer experience.

Ready to Connect Your Tech Stack?

Let us help you automate your business systems for real efficiency and growth.
👉 Talk to an integration expert now