NICE InContact

GLASSIX is an omnichannel platform that enables clients to speak with your company’s representatives right away via the internet.

Each customer support agent is capable of serving multiple clients at once across a variety of channels, including WhatsApp, Facebook, chat, Instagram, and more!

GLASSIX drastically reduces the time spent waiting for a representative, enabling you to provide your consumers a cutting-edge and effective level of customer care.

CTI for NICE InContact

Integrating an omnichannel platform with a CRM system can enhance a company’s customer experience and increase operational efficiency. An omnichannel platform combines various communication channels, such as email, chat, phone, and social media, into a single interface. Integrating this with a CRM system allows for seamless transfer of customer information, interaction history, and data analytics between channels. This results in a more personalized and informed customer experience, as well as better informed decision-making and improved customer service.

Glassix Integrations

Do you use another CRM system / another phonesystem ? No problemLoyally also develops state-of-the-art cti’s for other crm systems and/or telephony platforms then mentioned above. Even when your company developed its own crm-system Loyally can offer its services to you.

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NICE inContact CXone, the world’s #1 cloud customer experience platform, transforms your call center software. 

Loyally connects your NICE InContact with several CRM systems like Freshdesk, Freshsales, Salesforce, Zendesk and many more. Your helpdesk employee will pick up the call within the CRM environment and has all the data immediately available on the screen about the customer right away.

You save 11 to 20 seconds per call if you use this CTI for your helpdesk. Our CTI goes beyond a simple customer card pop up. Thanks to our technology, your NICE InContact and your CRM work as one. We are the only provider in the Netherlands that offers this. With customers from Amsterdam, Eindhoven, Rotterdam, Utrecht, we are present in the largest cities. Internationally we work with clients from America, India, Belgium and Germany.