DEMOS

Loyally | Freshdesk x RingCentral Engage Premium CTI Demo

after your payment we will contact you for an installation session which takes 30-60 minutes

*only available for telephone numbers from USA & Canada

FAQ

How can I install the RingCentral Freshdesk CTI application?

When you purchase the app we will schedule a call and help you install and implement the app into your Freshdesk environment. It will take around 30-60 minutes.

Are all features of Freshdesk available?

Yes, all the features of the Freshdesk application are available.

Are all the features of RingCentral available?

All the features of the RingCentral Embeddable are available. Hereby an overview of these features: https://developers.ringcentral.com/embeddable-voice.html

I would like to have more/different features in the application. Is that possible?

Yes, this is possible. We develop tailor made solutions for this application for your company.

Besides that, the application will be updated every 6 months with new features and bug fixes. We will keep you up to date on the new features with our roadmap.

Will the chat conversations automatically create tickets in Freshdesk?

Contact us at info@loyally.eu to discuss possibilities to add this to the app.

Will voicemails automatically generate a ticket in Freshdesk with this app?

Contact us at info@loyally.eu to discuss possibilities to add this to the app.

Will the conversations that take place on social media platform automatically create tickets in Freshdesk?

Contact us at info@loyally.eu to discuss possibilities to add this to the app.

Will a recording link of the conversation automatically be attached in the Freshdesk ticket?

Contact us at info@loyally.eu to discuss possibilities to add this to the app.