Freshworks CEO and founder, Girish Mathrubootham, is on a mission: To build the ultimate, all-encompassing customer engagement management platform.
Freshworks, established in India in 2010, is looking to shore up its position by offering an integrated, cloud-based, componentised business software platform tackling all aspects of customer experience management. The company creates solutions for support and sales, to engage with and delight both customers and employees.
Today, over 150,000 companies use Freshworks software to run their business. Companies like Hugo Boss, Teamviewer, Cisco, Honda, Pearson and many more.
For more information go to: www.freshworks.com
WHY WE PARTNER
The reason that we found a perfect partner in Freshworks is because we share the same mission: build the ultimate customer engagement tool through integration. We believe that customer care could be so much more effective through integrations. For example when you combine the best ticketing system, like Freshdesk, and connect it with the best telephony platform to make those two work as one, you’ve got yourself the ultimate customer care tool.
With Freshworks we have created a win-win situation. We’ve got the technology and knowledge to connect their tool with thousands of other tools and they provide us new customers and new ideas for products. In the end Freshworks will be able to answer all integration nations of their customers, and we will be able to innovate and elaborate our solutions based on real life cases. This process asks for a close relationship, and that is exactly what we have with Freshworks